We launched FTTH a few months back in Jaipur & Ajmer. The attempt was to provide better video and data service for our IPTV. The growth of our FTTH network in various buildings & complexes is tremendous. Till date we are ready with 96 buildings & complexes in Jaipur & Ajmer and are expanding more. We would be able to provide high-speed broadband access of up to 100 Mbps and a IPTV service having video on demand, bandwidth on demand, interactive gaming, and several other value added services. Since we are very familiar with the term FTTH, we do feel the urge of sharing a bit about it with you too.

FTTH, or Fiber To The Home, refers to fiber optic cable that replaces the standard copper wire of the local Telco. FTTH is desirable because it can carry high-speed broadband services integrating voice, data and video, and runs directly to the junction box at the home or building.

Traditional copper telephone wires carry analog signals generated by telephone equipment, including fax machines. The Internet utilizes a backbone of fiber optic cables capable of delivering incredible bandwidth. This inherent ability makes the Internet a prime source for advancing network technologies that can be brought to the home or business. Most subscribers, however, log on to this network through copper lines with limited capacity. This creates a bottleneck for advancing technologies that increasingly require greater bandwidth. FTTH bridges this gap.

IPTV is not the only thing you get advantage of , with such a high speed Internet multiple services are possible that too through one FTTH cable line only. In simple words the bulky, confusing and annoying web of those cables surrounding the corners of your house are no more there, one cable and multiple uses.

Well since now you are familiar with the term FTTH, let us return to what we are doing for our FTTH customers. As I said earlier, we are expanding our FTTH network. We are also promoting it with a promotion plan. We already have a well known and established IPTV service in various cities, having user friendly, easy and very helpful applications like iMall (The shopping portal), A-Tube ( The classifieds), Music, VOD, Interactive games etc. In fact our IPTV features are one of the most cool features. We provide Time shift features called Chill & Cool where you get up to last 7 days TV shows which can be viewed anytime by you and also you can pause-rewind Live TV. The TV messaging feature too is fantastic its just like mobile SMS service.

In order to know where FTTH is available you can check out FTTH enabled buildings listed on our site. We are currently also providing 15 days free trail of triple play service (i.e., Telephone, Broadband and IPTV) on FTTH network. You can call us at 1500 or sms AKSH FTTH on 54545 for the same.

I was sitting with one of my colleague of customer support. And while having a conversation I discovered the customer support pattern that they follow. We have well organized customer support team and its good to see that they do follow a pattern, a format to resolve customer queries. In fact what I felt is that we should share this format with you, our customers in order to make a better understanding. Some issues can be resolved without iControl Customer support help if following measures are checked. So here we go:

• Remote Not Working

 Firstly check the batteries of your remote, whether they are placed properly (i.e. +ve & -ve). If that is not the case then replace the batteries. If still problem persists then call us on customer care numbers.

• Network Disconnected

Make sure that your modem is ON and the LAN cable (wire connecting Modem & STB) is connected to modem. If LAN is connected, then unplug & re plug the LAN cable. This should resolve the issues in 4 out of 10 times. If still problem persists, we will be happy to attend to the problem and resolve it.

• Loading Stop at 7%

Do check status of ADSL/Link light. If the ADSL/Link light is stable (constantly ON) call iControl Customer Support. But if If ADSL/Link light is blinking, check RJ-11 connectors (telephone wires from splitter to modem) unplug it & re-plug it. Also unplug the power cables of modem and STB and replug them. Still facing problem then remember our customer support is always there to help you out.

• Sound Problem and Blank screen

Check if Audio/Video cable is properly connected. Also check if AV mode is selected or not if yes then call iControl customer care. Your TV remote has a designated button for AV also if you are using the universal remote we have incorporated TV controls on this remote too.

• Picture Freezing, Waiting Signal and Menu page not found

Follow these steps:

1. Unplug the power cables of Modem and STB respectively.

2. Re-plug the power cable of Modem and wait till ADSL / Link light is stable

3. Re-plug the power cable of STB.

if still the problem persists please give us a call and we will resolve it ASAP.

We love to interact with our customers and that is the reason why we have constantly added the touch points for our customers like Customer care call centers, Feedback Email (feedback@amail.co.in) and social media (Twitter, Facebook, Orkut, Youtube). We receive a lot of queries from you, our customers out of which some are about issues you face in your connection. We resolve these issues and queries as fast as possible but going through all these queries we realize that there are a lot of issues which arise due to lack of knowledge about the service. Here I would like to start a series about the issues which we can get over with either by existing functionality or small preventions we can take. I'll name it iControl Functionalities I Didn't Know.

The first in this series is the Language option. A lot of people inquire about the language option on iControl IPTV platform. I would like to put it like this "We have the capabilities to do that but today it is there only on one channel". The option to view your favorite channel in your language is provided by the broadcasters. We currently have the contract with Discovery to provide the discovery Channel in dual language (Hindi/English) and are negotiating the same with other broadcasters too. You can watch Discovery Channel in Hindi or English by pressing "Audio" button on your Remote. But in some cases when one of the audio channels on the TV is not working you will not be able to toggle between the languages. If you are not able to choose the language on Discovery Channel you can run following test to identify if it is the TV which is preventing you from language selection.

Use the Audio button on you Remote to change the audio settings so that both audio channels are on it will show two speakers on your TV. Once your TV is set to both audio channels switch the Red and White wires (from Set Top Box) behind the TV set. By doing this if the language changes the problem is with your TV. Some of the old TVs do not provide the option to choose left or right audio channels. But if your TV does provide such option then probably one of the audio channels on your TV is faulty.