10 Days back we started Monsoon Jodi Offer in Delhi, where you get one connection with zero security charges on purchase of two connections. The offer was especially launched for our existing subscribers but, not only the existing subscribers response was good, even new subscriber's response was mind blowing.

As told by sales team,a hike of 70% call rate was seen in our Delhi customer support. People are willing to take advantage of Monsoon Jodi offer and grab two connections at security charges of only one. After such a great response our engineers are working day and night. We would like to thank the installation team and the customer support team for their enthosiastic and jive response. Not only Delhi but, we even got a huge stream of BSNL requests for the Monsoon Jodi offer.

We are overwhelmed with your response and would whole heartedly like to thank you all for liking the Monsoon Jodi Offer. We can now proudly say that Monsoon Jodi Offer is the best among all Monsoon Offers.

If you haven't opted for this offer then hurry. Here are the details of the offer: http://www.icontrol.in/IPTV/offer.jsp

We launched FTTH a few months back in Jaipur & Ajmer. The attempt was to provide better video and data service for our IPTV. The growth of our FTTH network in various buildings & complexes is tremendous. Till date we are ready with 96 buildings & complexes in Jaipur & Ajmer and are expanding more. We would be able to provide high-speed broadband access of up to 100 Mbps and a IPTV service having video on demand, bandwidth on demand, interactive gaming, and several other value added services. Since we are very familiar with the term FTTH, we do feel the urge of sharing a bit about it with you too.

FTTH, or Fiber To The Home, refers to fiber optic cable that replaces the standard copper wire of the local Telco. FTTH is desirable because it can carry high-speed broadband services integrating voice, data and video, and runs directly to the junction box at the home or building.

Traditional copper telephone wires carry analog signals generated by telephone equipment, including fax machines. The Internet utilizes a backbone of fiber optic cables capable of delivering incredible bandwidth. This inherent ability makes the Internet a prime source for advancing network technologies that can be brought to the home or business. Most subscribers, however, log on to this network through copper lines with limited capacity. This creates a bottleneck for advancing technologies that increasingly require greater bandwidth. FTTH bridges this gap.

IPTV is not the only thing you get advantage of , with such a high speed Internet multiple services are possible that too through one FTTH cable line only. In simple words the bulky, confusing and annoying web of those cables surrounding the corners of your house are no more there, one cable and multiple uses.

Well since now you are familiar with the term FTTH, let us return to what we are doing for our FTTH customers. As I said earlier, we are expanding our FTTH network. We are also promoting it with a promotion plan. We already have a well known and established IPTV service in various cities, having user friendly, easy and very helpful applications like iMall (The shopping portal), A-Tube ( The classifieds), Music, VOD, Interactive games etc. In fact our IPTV features are one of the most cool features. We provide Time shift features called Chill & Cool where you get up to last 7 days TV shows which can be viewed anytime by you and also you can pause-rewind Live TV. The TV messaging feature too is fantastic its just like mobile SMS service.

In order to know where FTTH is available you can check out FTTH enabled buildings listed on our site. We are currently also providing 15 days free trail of triple play service (i.e., Telephone, Broadband and IPTV) on FTTH network. You can call us at 1500 or sms AKSH FTTH on 54545 for the same.

I was sitting with one of my colleague of customer support. And while having a conversation I discovered the customer support pattern that they follow. We have well organized customer support team and its good to see that they do follow a pattern, a format to resolve customer queries. In fact what I felt is that we should share this format with you, our customers in order to make a better understanding. Some issues can be resolved without iControl Customer support help if following measures are checked. So here we go:

• Remote Not Working

 Firstly check the batteries of your remote, whether they are placed properly (i.e. +ve & -ve). If that is not the case then replace the batteries. If still problem persists then call us on customer care numbers.

• Network Disconnected

Make sure that your modem is ON and the LAN cable (wire connecting Modem & STB) is connected to modem. If LAN is connected, then unplug & re plug the LAN cable. This should resolve the issues in 4 out of 10 times. If still problem persists, we will be happy to attend to the problem and resolve it.

• Loading Stop at 7%

Do check status of ADSL/Link light. If the ADSL/Link light is stable (constantly ON) call iControl Customer Support. But if If ADSL/Link light is blinking, check RJ-11 connectors (telephone wires from splitter to modem) unplug it & re-plug it. Also unplug the power cables of modem and STB and replug them. Still facing problem then remember our customer support is always there to help you out.

• Sound Problem and Blank screen

Check if Audio/Video cable is properly connected. Also check if AV mode is selected or not if yes then call iControl customer care. Your TV remote has a designated button for AV also if you are using the universal remote we have incorporated TV controls on this remote too.

• Picture Freezing, Waiting Signal and Menu page not found

Follow these steps:

1. Unplug the power cables of Modem and STB respectively.

2. Re-plug the power cable of Modem and wait till ADSL / Link light is stable

3. Re-plug the power cable of STB.

if still the problem persists please give us a call and we will resolve it ASAP.